A: AFG is responsible for products damaged during transit. Please contact customer service via email. info@asianfoodgrocer.com
A: Unfortunately AFG cannot be held responsible for melting issues. Chocolate products will melt in hot weather during transit. Please do not order if the area you are expecting delivery is experiencing hot weather.
A: AFG does not accept returns on food and beverage, unless the products are damaged during transit. (Please note products melted during transit cannot be returned as damaged).
A: AFG accepts nonfood returns. Any products sold under the SMARTS and WANTS categories are considered to be nonfood products. Please note that customers will be responsible for returning freight expense plus a restocking fee of 15% of the returned product.
A: Please contact customer support service via email for all other questions. info@asianfoodgrocer.com
A: We use FedEx Ground to ship your orders. It takes 1-5 business days to deliver a package. You can check the order details for a FedEx tracking number.
ACH Policy - For customer who prefer to pay via ACH
By selecting payment via ACH, I confirm the bank information provided is accurate. I authorize Asian Food Grocer to collect a $30 service fee for any returned payments for reasons including but not limited to:
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