$5 Flat rate shipping for orders over $40
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WHITE RABBIT Creamy Candy is a beloved classic confection known for its smooth, creamy texture and subtly sweet, milky flavor. Each candy is wrapped in an edible rice paper that melts in your mouth, leading to the soft, chewy candy center. Popular for generations, this nostalgic treat delivers a comforting and delicious taste experience. Ideal for satisfying your sweet tooth or sharing with others, WHITE RABBIT Creamy Candy is a timeless favorite that brings a touch of childhood joy with every bite.
A refund, or credit, for the cost of unopened merchandise, less a 15% restocking fee, will be issued when merchandise is returned within 10 days of receipt. Shipping cost will only be refunded if the return is due to an error made by Japan Food Grocer (JFG).
Please note: JFG is not responsible for items opened or damaged due to high pressure/altitude. These items will not be refunded or accepted for return.
Out of Stock Items
Due to JFG's large variety of items and constant volume of sales, occasionally, items listed for sale on the e-store may be out of stock. JFG will issue an immediate refund for items ordered but currently not in stock.
Products are free of damage and breakage when your order is shipped from our warehouses. Although JFG products are packaged very carefully, damages may occur in transit or products may not reach their final destination. Please contact Customer Service if you receive a damaged or broken product, or if you have not received your order. You will be asked to provide proof by photo to info@japanfoodgrocer.com along with your order number attached, via email.
Make sure to save all contents, including packaging, for FedEx to investigate on any damaged order. JFG will then submit a claim to the carrier for their investigation. The investigation may take up to two business weeks to complete. Replacement items will not be shipped until the claim process has been resolved.
Shipping charges on the original order will be refunded or a credit given only if the merchandise is damaged in transit or was shipped in error.
Unopened merchandise may be returned within 10 days of receipt. Return shipping charges will be the customer’s responsibility. Returned items will be subject to a 15% restocking fee and original shipping charges will not be refunded.
ACH Policy - For customer who prefer to pay via ACH
By selecting payment via ACH, I confirm the bank information provided is accurate. I authorize Asian Food Grocer to collect a $30 service fee for any returned payments for reasons including but not limited to: